Complaint Cell Member’s Information

For any complaint/advice please contact the Complaint Cell Team Personnel.
(Written complaints may be sent to e-mail address or direct contact through phones is also encouraged).

Download Complaint Form Online Complaint Lodgement

Al-Arafah Islami Bank PLC
Central Customer Services & Complaint Management Cell (CCS&CMC) Personnel
Head Office, Dhaka-1000

Email: ccs.cmc@aibl.com.bd

Serial No. Name Position Phone FAX & E-mail ID.
01. Jb. Mohammed Hossain, DMD, BDMD
Address: AIBPLC, HO, 63, Purana Paltan, 13th Floor, Dhaka-1000.
Convener +88-02-44850005-20,  Ext-658 E-mail: hossainaibl@yahoo.com
02. Jb. Md. Asaduzzaman Bhuiyan, DMD, SAMD, HO
Address: AIBPLC, HO, 63, Purana Paltan, 12th Floor, Dhaka-1000.
Member +88-02-44850033, +88-02-44850005-20 Ext-221,
Mobile: 01817519387
E-mail: assadaibl@gmail.com
03. Jb. S.M. Abu Jafar, DMD, CMAD-1, 2, RBD, HO
Address: AIBPLC, HO, 59/2, Purana Paltan, 6th Floor, Dhaka-1000.
Member +88-02-44850005-20
Mobile: 01760-100500
E-mail: jafarsharif3ttt@gmail.com
04. Jb. Aktar Kamal, SEVP, IBW, HO
Address: AIBPLC, HO, 63, Purana Paltan, 8th Floor, Dhaka-1000.
Member +88-02-44850039, +88-02-44850005-20 Ext-355, Mobile: 01712-191878 E-mail: aktar00729@gmail.com
05. Jb. Kamal Hossain FCA,
SEVP, ICCW, HO
Address: AIBPLC, HO, 63, Purana Paltan, 16th Floor, Dhaka-1000.
Member Phone: +88-02-44850046, +88-02-4485005-20, Ext-330, Mobile: 01911-336682 E-mail: kamalhossain@aibl.com.bd
06. Jb. Khaled Hossain, SEVP, CAMLCO
Address: AIBPLC, HO, 59/2 Purana Paltan, 17th Floor, Dhaka-1000.
Member +88-02-44850072, +88-02-44850005-20 Ext-620, Mobile: 01974-107343 E-mail: khaled8286@aibl.com.bd
07. Jb. Md. Towhiduzzaman Fuad, SEVP,
Operations Division, HO.
Address: AIBPLC, HO, 59/2 Purana Paltan, 11th Floor, Dhaka-1000.
Member +88-02-44850061, Ext-316, Mobile: 01711-429518 E-mail: fuad8304@aibl.com.bd
08. Jb. Mohammad Kamrul Ahsan, EVP, CID, HO
Address: AIBPLC, HO, 63 Purana Paltan, 10th Floor, Dhaka-1000.
Member +88-02-44850005-20 Ext-355, Mobile: 01794-323827,
IP Phone: 813009
E-mail: kamrul8239@aibl.com.bd
09. Jb. Sarafat Ullah
EVP, LAD, HO
Address: AIBPLC, Surma Tower, HO, Purana Paltan, 11th Floor, Dhaka-1000.
Member +88-02-44850095, Ext-375,
Mobile: 01822-505685
E-mail: sarafat8238@aibl.com.bd
10. Jb. Md. Amir Hossain
SVP, HRD, HO
Address: AIBPLC, HO, 63, Purana Paltan, 17th Floor, Dhaka-1000.
Member +88-02-44850034, +88-02-44850005-20 Ext-150,
Mobile: 01713-061244
E-mail: amir6899@aibl.com.bd
11. Jb. C.G.M Asaduzzaman,
SVP, SQD & BOD, HO
Address: AIBPLC, HO, 59/2, Purana Paltan, Surma Tower, 17th Floor, Dhaka-1000.
Member Secretary +88-02-44850101, +88-02-44850005-20 Ext-615, Mobile: 01715-027622 E-mail: asaduzzaman2658@aibl.com.bd
12. Jb. Md. Mahfujul Islam
SVP, BDMD
Address: AIBPLC, HO, 63, Purana Paltan, 13th Floor, Dhaka-1000.
Member +88-02-44850005-20
Mobile: 01730-098099
E-mail: mahfujul8229@aibl.com.bd
13. Jb. Kazi Md. Sadik,
VP, ICTD, HO
Address: AIBPLC, HO, 63 Purana Paltan, 11th Floor, Dhaka-1000.
Member +88-02-44850005-20 Ext-480, Mobile: 01748-956455 E-mail: sadik@aibl.com.bd
14. Jb. Md. Shakhawat Ullah,
VP, Card Division, HO
Address: AIBPLC, HO, Peoples Insurance Bhaban, 36 Dilkusha, Dhaka-1000.
Member 09611456718,
+88-02-47119319,
Mobile: 01713-081506
E-mail: shakhawatullah.card@aibl.com.bd
15. Jb. Mohammad Moniruzzaman, FCA
SAVP & Company Secretary (Acting)
Address: AIBPLC, HO, 63 Purana Paltan, 14th Floor, Dhaka-1000.
Member +88-02-44850005-20 Ext-111, Mobile: 01712-890010 E-mail: monir8221@aibl.com.bd
For Card Related Complaints Please Call 16434 / +8809611016434
Call 16236, to make a complaint to Bangladesh Bank