In consideration of your (hereinafter referred to as the “Customer”) acceptance of the terms and conditions for the alternative distribution channels of Al-Arafah Islami Bank PLC (the “Bank”), i.e. Internet Banking Service/ App named as aibl i-banking, the Bank agrees to provide the Services subject to their respective terms and conditions along with the common terms and conditions hereunder.
Terms and Conditions
All the terms and conditions of the Services and the Common Terms and Conditions are legally binding, so please read them carefully. Customer’s signature at the end of the terms and conditions of the Account opening form implies that he/she has read, understood and accepted the terms and conditions of AIBL Internet Banking Services listed below.
To be eligible to use Internet Banking service, customer must maintain at least one Current or Savings Account with the Bank. However, Internet Banking will allow the customer to access more than one account. The Bank reserves the right to deny access or to limit access or transactions or to revoke access to Internet Banking service without advance notice to you at its sole discretion.
Customer ID, Password and Security
Please observe the following guidelines to protect against fraud:
Frequent Account Monitoring by Customer
Customer Authorizations and Instructions
ON-LINE FUND TRANSFER
UTILITY BILL PAYMENT SERVICE
Electronic Utility Bill Payment Service is only available to Customers of the Bank who are already Customers of the Bank’s Internet Banking Service, and shall cover all the utility bill payments of different Billers with which the Bank has agreement in writing. Each Biller will provide each subscriber availing Electronic Utility Bill Payment Service with a unique subscriber identification number (“Bill Payment Subscriber ID”).
Mobile Top-up/ Recharge Service,BTRC rules will be applicable in case of mobile recharge through Internet Banking service
CREDIT CARD BILL PAYMENT SERVICE
Now, you can pay your Credit Card (Visa/ Master Card etc.) bill through AIBL Internet Banking service, instantly at home or from anywhere. You can pay bill of any Credit Card issued by the commercial bank, operating in Bangladesh having necessary arrangement with AIBL for the same.
TERMS AND CONDTIONS (2 FACTOR AUTHENTICATION-2FA)
Each customer is jointly and severally liable for all transactions initiated through Internet Banking service, including overdrafts, even if the Customer did not participate in a transaction, which resulted in an overdraft.
1. Customer will ensure due diligence in terms of safe keeping of the 2 FA key – Hardwareor Software or SMS. Key number or OTP or secured PIN will not been shared with any person toavoid any fraudulent attempts.
2. The Customer acknowledges that the software underlying the 2FA key as well as other Internet related software which is required for accessing Internet Banking is the legal property of the respective vendors or AIBL as the case may be.
Customer’s Undertakings and Liabilities
The Bank’s Liabilities
Furthermore, under no circumstances whatsoever will the total liability of the Bank in connection with any of the Services exceed the fees/charges actually received by the Bank from you in the preceding six months period.
Reporting Unauthorized Transaction and Error Resolution
Availability of Services and Disruption
Exclusion of Liability
Service Charges or Fees
Once you are an enrolled user of the Internet Banking Services, you may be charged the applicable monthly/ yearly fee and/or usage fee whether or not you use the services. You authorize us to automatically deduct all applicable charges and fees from your primary eligiblechecking account you have with us.
AIBL shall have the absolute discretion to amend or supplement any of the Terms at anytime and without prior notice to the customer. Such change to the terms shall be communicated to the Customer post facto basis.
Any revision and/or addition to these terms and conditions shall take effect subject to the Bank giving reasonable notice to the Customer which may be given by publishing or postingit on its website or by display, advertisement or other means as the Bank considers proper,and shall be binding on the Customer if the Customer continues to maintain or use the Services on or after the effective date of variation.
By using any (new/ existing) services, related to Internet Banking, as may be introduced byAIBL, the Customer shall be deemed to have accepted the changed terms and conditions.