Complaint Cell Member’s Information

For any complaint/advice please contact the Complaint Cell Team Personnel.
(Written complaints may be sent to e-mail address or direct contact through phones is also encouraged).

Download Complaint Form Online Complaint Lodgement

Al-Arafah Islami Bank PLC
Central Customer Services & Complaint Management Cell (CCS&CMC) Personnel
Head Office, Dhaka-1000

Email: ccs.cmc@aibl.com.bd

Serial No. Name Position Phone E-mail ID.
1 JB. Md. Aminul Islam Bhuiyan, DMD, SQD, ABD, DBD, HO.
Address:  AIBPLC, HO, 63 Purana Paltan, 13th Floor, Dhaka- 1000.
Convener +88-02-44850097-8, Extn. – 217 E-mail: aminul@aibl.com.bd
2 Jb. Aktar Kamal, SEVP, IBW, HO.
Address:  AIBPLC, HO, 63 Purana Paltan, 8th Floor, Dhaka- 1000.
Member +88-02- 44850039, +88-02-44850005-20, E-mail: aktar00729@gmail.com
3 Jb. Kamal Hossain FCA, SEVP, ICCW, HO.
Address:  AIBPLC, HO, 63 Purana Paltan, 16th Floor, Dhaka- 1000.
Member +88-02- 44850046, Extn. – 330 E-mail: kamalhossain@aibl.com.bd
4 Jb. Md. Towhiduzzaman Fuad, SEVP, Operations Division, HO.
Address:  AIBPLC, HO, Surma Tower 59/2, Purana Paltan, 11th Floor, Dhaka- 1000.
Member +88-02-44850061, Extn. – 316 E-mail: fuad8304@aibl.com.bd
5 Jb. Mohammad Kamrul Ahsan, EVP, CID, HO.
Address:  AIBPLC, HO, 63 Purana Paltan, 10th Floor, Dhaka- 1000.
Member +88-02-44850005-20, Extn. – 443 E-mail: kamrul8239@aibl.com.bd
6 Jb. Sarafat Ullah, EVP, LAD, HO.
Address:  AIBPLC, HO, Surma Tower 59/2, Purana Paltan, 11th Floor, Dhaka- 1000.
Member +88-02-44850095, Extn. – 375 E-mail: sarafat8238@aibl.com.bd
7 Jb. Md. Amir Hossain, SVP, HRD, HO.
Address:  AIBPLC, HO, 63 Purana Paltan, 17th Floor, Dhaka- 1000.
Member +88-02- 44850034, +88-02-44850005-20, Extn. – 150 E-mail: amir6899@aibl.com.bd
8 Jb. C.G.M Asaduzzaman, SVP, SQD, HO.
Address:  AIBPLC, HO, 59/2 Surma Tower, Purana Paltan, 17th Floor, Dhaka- 1000.
Member Secretary +88-02- 44850101, +88-02-44850005-20, Extn. – 615
Mobile- 01715-027622
E-mail: asaduzzaman2658@aibl.com.bd
9 Jb. Kazi Mohammad Sadik, VP, ICTW, HO
Address:  AIBPLC, HO, 63 Purana Paltan, 11th Floor, Dhaka- 1000.
Member -44849919 Extn. – 480
Mobile- 01748-956455
E-mail: sadik@aibl.com.bd
10 Jb. Md. Shakhawat Ullah, VP, Card Division, HO
Address:  AIBPLC, HO, Peoples Insurance Bhaban, 36, Dilkusha, Dhaka- 1000.
Member 09611456718, +88-02-47119319,
Mobile- 01713-081506
E-mail: shakhawatullah.card@aibl. com.bd
For Card Related Complaints Please Call 16434 / +8809611016434
Call 16236, to make a complaint to Bangladesh Bank