Complaint Cell Member’s Information

For any complaint/advice please contact the Complaint Cell Team Personnel.
(Written complaints may be sent to e-mail address or direct contact through phones is also encouraged).

Download Complaint Form Online Complaint Lodgement

Al-Arafah Islami Bank PLC
Central Customer Services & Complaint Management Cell (CCS&CMC) Personnel
Head Office, Dhaka-1000

Email: ccs.cmc@aibl.com.bd

Serial No. Name Position Phone FAX & E-mail ID.
01. Jb. Kazi Mahmood Karim
SEVP & CAMLCO, COO
Address: AIBL, HO, 63, Purana Paltan, 13th Floor, Dhaka-1000.
Convener Phone: +8802-44850078,
+88-02-44850005-20 Ext-540
Mobile: 01713-277693
Fax- +88-02-44850078
E-mail: kmk@aibl.com.bd
02. Jb. Akter Kamal,
SEVP, IBW, HO
Address: AIBL, HO, 63, Purana Paltan, 8th Floor, Dhaka-1000.
Member +88-02-44850039, +88-02-44850005-20 Ext-355,Mobile: 01712-191878 E-mail: aktarkamal@aibl.com.bd
03. Jb. Md. Mazharul Islam,
SEVP, HRD, HO
Address: AIBL, HO, 63, Purana Paltan, 17th Floor, Dhaka-1000.
Member Phone: +88-02-44850034, +88-02-4485005-20, Ext-150,Mobile: 01817-538912 E-mail: mazhar.islam@aibl.com.bd
04. Jb. Kamal Hossain FCA,
SEVP, ICCW, HO
Address: AIBL, HO, 63, Purana Paltan, 16th Floor, Dhaka-1000.
Member Phone: +88-02-44850046, +88-02-4485005-20, Ext-330, Mobile: 01911-336682 E-mail: kamalhossain@aibl.com.bd
05. Jb. Mohammad Yahya,
EVP, BCD, HO
Address: AIBL, HO, 59/2 Purana Paltan, 17th Floor, Dhaka-1000.
Member +88-02-44850035, +88-02-44850005-20 Ext-619, Mobile: 01811-454997 E-mail: yahya0870@aibl.com.bd
06. Jb. Md. Sharif Uddin Pramanik,
SVP, DCAMLCO, HO
Address: AIBL, HO, 59/2 Purana Paltan, 18th Floor, Dhaka-1000.
Member +88-02-44850042, +88-02-44850005-20 Ext-205,
Mobile: 01307-440111
E-mail: pramanik3864@aibl.com.bd
07. Jb. Md. Abu Musha
SVP, LAD, HO
Address: AIBL, HO, 63, Purana Paltan, 3rd Floor, Dhaka-1000.
Member +88-02-44850049, +88-02-44850005-20 Ext-170,
Mobile: 01819-777882
E-mail: musha5767@aibl.com.bd
08. Jb. Md. Jahangir Alam,
SVP, AMD, HO
Address: AIBL, HO, 63, Purana Paltan, 5th Floor, Dhaka-1000.
Member +88-02-44850051, +88-02-44850005-20 Ext-224,
Mobile: 01915-609722
E-mail: jahangir2339@aibl.com.bd
09. Jb. Mohammad Towhidul Islam
SVP, Head of CID, HO
Address: AIBL, HO, 63, Purana Paltan, 9th Floor, Dhaka-1000.
Member +88-02-44850005-20 Ext-446,
Mobile: 01713-334366
E-mail: towhidul1410@aibl.com.bd
10. Jb. C.G.M Asaduzzaman,
VP, CCS&CMC, HO
Address: AIBL, HO, 59/2, Purana Paltan, Surma Tower, 17th Floor, Dhaka-1000.
Member Secretary +88-02-44850101, +88-02-44850005-20 Ext-615, Mobile: 01715-027622 E-mail: asaduzzaman2658@aibl.com.bd
11. Jb. Kazi Md. Sadik,
VP, ICTW, HO
Address: AIBL, HO, 63 Purana Paltan, 11th Floor, Dhaka-1000.
Member +88-02-44850005-20 Ext-480, Mobile: 01748-956455 E-mail: sadik@aibl.com.bd
12. Jb. Md. Shakhawat Ullah,
VP, Card Division, HO
Address: AIBL, HO, Peoples Insurance Bhaban, 36 Dilkusha, Dhaka-1000.
Member 09611456718,
+88-02-47119319,
Mobile: 01713-081506
E-mail: shakhawatullah.card@aibl.com.bd
13. Jb. Md. Khan Kamranur Rahman Shovon,
SAVP, CCS&CMC, HO
Address: AIBL, HO, 59/2, Purana Paltan, Surma Tower, 17th Floor, Dhaka-1000.
Member +88-02-44850101-103 (Ext-821), Mobile: 01770552140 E-mail: kkhanrp@yahoo.com
For Card Related Complaints Please Call 16434 / +8809611016434
Call 16236, to make a complaint to Bangladesh Bank

Members of Zonal Customer Servises & Complaint Management Cell

Dhaka North Zone

Serial No. Name & Designation Position in the Committee Phone (T&T and Mobile) FAX/E-mail ID.
01. MD. MAJIBER RAHAMAN, SVP & Zonal Head Convener  01712-962933 E-mail: dnzaibl@gmail.com
02. Md. Abdur Rahim Sarder,
SAVP
Member 01716-549357 E-mail: rahim0920@aibl.com.bd
03. MOHAMMAD OLIULLAH,
AVP
Member 01921-362717 E-mail: mohammad0763@aibl.com.bd

Dhaka South Zone

Serial No. Name & Designation Position in the Committee Phone (T&T and Mobile) FAX/E-mail ID.
01. Jb. Manir Ahmad
EVP & Zonal Head
Convener +88-02-9577753, Mobile-01828147755 E-mail: ds.zo@aibl.com.bd
02. Jb. Md. Jahangir Alam
VP
Member +88-02-9577750 Mobile-01911-319502 E-mail: jahangir2823@aibl.com.bd
03. Jb. Md. Rezaul Hoque
FAVP
Member +88-02-9577754 Mobile-01688-192625 E-mail: rezaul0579@aibl.com.bd

Khulna Zone

Serial No. Name & Designation Position in the Committee Phone (T&T and Mobile) FAX/E-mail ID.
01. Jb. Abu Sayed Md. Abdul Mannaf,
SVP & Zonal Head
Convener 02477-730514, 01712-041515 E-mail: mannaf7047@aibl.com.bd
02. Jb. Md. Abdul Jalil,
FAVP
Member Secretary 02477-720745 Mobile- 01799-047777 E-mail: abdul0103@aibl.com. bd
03. Jb. Md. Kamrul Islam,
PO
Member 01711-975686 01712-744197 E-mail: kamrul3043@aibl.com.bd

Bogura Zone

Serial No. Name & Designation Position in the Committee Phone (T&T and Mobile) FAX/E-mail ID.
01. A. N. M. MOFIDUL ISLAM,
EVP & Zonal Head,
Convener 02589903003 , Mobile-01811-418210 E-mail: bogra.zo@aibl.com.bd
02. Md. Abul Kalam Shamsuddin,
AVP
Member 02589903003, Mobile-01715-139798 E-mail: bogra.zo@aibl.com.bd
03. Md. Rashedul Alam,
SPO
Member 02589903003, Mobile-01711-669711 E-mail: bogra.zo@aibl.com.bd

Chattogram Zone

Serial No. Name & Designation Position in the Committee Phone (T&T and Mobile) FAX/E-mail ID.
01. Jb.Mohammad Azam
SEVP & Zonal Head
Convener 02-41355409-10,  Mobile- 01819-556378 E-mail: ctg.zo@aibl.com.bd azam4443@aibl.com.bd
02. Jb. A.F.M. Faisal Kabir,
SVP & Deputy Zonal Head
Member 02-41355409-10,  Mobile- 01819-100399 E-mail: faisal3378@aibl.com.bd
03. Jb. Md. Arifur Rahman,
SAVP
Member 02-41355407-8,  Mobile- 01818-915974 E-mail: arif2246@aibl.com.bd
04. Jb. Jashim Uddin CDCS,
SPO
Member 02-41355407-8,  Mobile- 01817-273161 E-mail: jashim2036@aibl.com.bd

Sylhet Zone

Serial No. Name & Designation Position in the Committee Phone (T&T and Mobile) FAX/E-mail ID.
01. Janab Md. Abdur Rahman Duary,
SEVP & Head of Sylhet Zone
Convener +88-02997700506  Mobile-01711-427368, 01557-119056 sylhet.zo@aibl.com.bd
02. Janab Md. AL Helal,
FAVP
Member +88-02997701107  Mobile-01889-991297  helal1735@aibl.com.bd
03. Janab Mostafizur Rahman,
SEO
Member +88-02997701107 Mobile-01716-039912  mostafizur3455@aibl.com.bd